Resources

We've added a "What this means for you" section in our Terms Updates emails, please refer there to see how terms affect hosts.

Based on a review of historically submitted cleaning fees, we made the determination to require receipts for veracity and therefore will only reimburse validated cleaning services. We understand many owners would like to find more cost effective method to manage their fleets, and we are currently reviewing alternate methods that would allow for this change. We hope to be able to announce some changes in the coming months based on your feedback.

We are committed to incetivizing repeat renters and are actively working on the framework for a future loyalty program. Additionally, our pricing model learns from safe rentals and is factored into how we charge repeat customers.

Our policy reflects our need to risk share with owners - there is an inherent late of a trip not ending on time in the car sharing business. We will aggressively pursue renters who return a car late, but will only be able to pass on the fee to owners if it's collected.

Our owner happiness team strives to provide real time assistance to hosts working to resolve questions, reimbursement requests and generally support hosts. We recently created a team focused on streamlining claims and support for power hosts. We hope to use the learnings from this team in compination with host feedback to continue to improve the experience.

Yes, we are working to balance having comprehensive photos of all parts of the cars with barriers to renting which could impact demand. We also encourage hosts to document their weekly inspectations to assist in showing us the condition of the car in between rentals - if hosts maintain the metadata on photos and we can use that as part of our claims investiagation.

We are working to present all inclusive insurance options that eliminate the need for Hosts to carry a personal policy for off app incidents. We are focused on meeting the needs of a variety of hosts — full-time Getaround host, hosts who share on multiple platforms, and those who regularly use the car for personal use in between trips. The diversity of hosts creates a challenge, which we are actively engaging with an insurance broker to find solutions for.

We've had to make some tough business decisions as we look to ensure hosts are business partners, sharing in the revenue generated by car sharing, but also partnering with us to mitigate and share in the risks. While we know some policies like the Admin Fee caused some pushback, we are committed to not only updating our risk sharing model, but also focusing on improved service and risk mitigation. In Q4 of 2020, we rolled out a new claims system that allows us to more efficiently handle claims while giving you better visibility into your claims status(es). The team is also focused on creating clarifying content when we update terms by bringing transparency to our CH and Claims processes. We are also taking a hard look at when we engage our TPA in handling damage to your vehicles. Starting now, we are moving to take on all repairable claims internally and have already rolled this out in all of our new markets and added D.C. We will take on Philly next and keep adding markets week over week. We have an average of 12.6 days to add payment to owner earnings on internally handled claims, and we are focused on driving stricter standards by setting more aggressive targets and ramifications for delays with our TPA now that they have learned our business.

Getaround has an entire team dedicated to developing new partnerships that increase demand for cars. Take a look at this recent announcement by the city of Boston. We also are working with hospitality companies and legislative and regulatory lawmakers that understand how car sharing is good for the economy and the environment.

While most Getaround trips tend to be for less than a day, many guests commonly book a Getaround car for a weekend trip or even longer. Some guests have even booked Getaround vehicles for weeks at a time.

Guests are limited to 200 miles per day. Guests that exceed this limit incur a per-mile fee, part of which is reimbursed to the host.

Made possible with our Getaround app (software) and Getaround Connect® (hardware), Getaround has built a platform of connected cars, meaning every step in our booking process incorporates the contactless car sharing experience. From the way we vet our guests to how we manage our demand data, we have created a platform that allows hosts to grow a fleet they can easily manage across an entire city (compared to needing all of their cars in a single parking lot).

Cities with medium population density and limited transportation options — Getaround calls these transportation deserts.

The host can park cars in any legally permissible location within an active zip code on our platform. By working with their dedicated fleet business manager, hosts can gain analytics and insight about where demand is highest. Getaround also negotiates parking spaces with municipalities and businesses and makes these spaces available to hosts.

In 2020, the average number of cars listed per host was 8. In just the first three months of 2021, the average has increased to 12 to meet escalating market demand. However, many Power Hosts join the platform with just one or two cars and grow their business from there. There is no perfect number of vehicles for any fleet, and every host can grow the business at the pace that works for them.

Getaround has seen a growing demand in car sharing interest from people who need cars to live and work. We developed this program to support the many entrepreneurs who have seen this trend and are building their car sharing businesses to share multiple cars on our platform.

The previous host program focused on single-car hosts, but demand from guests has increased over the last year as hosts with more cars on the platform continue to be successful. The Power Host program has more features and resources that help hosts start quickly and scale to profitability.

Getaround and Getaround hosts share the revenue from trip reservations. As demand has increased, so too must the supply of cars. With this program, we hope to encourage current hosts to increase their fleet sizes, gain market share, and attract new individuals and car businesses to the platform.

Getaround provides hosts with tips and other information about sanitizing their cars, but most proactively provide sanitizing wipes and modify their cleaning routines to keep guests safer during the pandemic. If we learn a guest has tested positive for COVID-19, we promptly inform the host so that the vehicle can be sanitized for the safety of the next guest.

No. The Power Host™ program is for fleets of all sizes — from the two-car owner to the large car lot seeking to increase income from cars customarily parked and used for different purposes.

Getaround has a dedicated team that assists with all safety concerns. Car theft is not common, but we work with law enforcement and the host to enable quick recovery if theft occurs. Getaround diminishes risk by helping hosts choose safer parking options and constantly improving our technology and hardware.

Getaround is focused on numerous initiatives to increase platform usage, but even without these initiatives, we have seen a marked increase in demand as the pandemic becomes more controlled.